FAQs

Chickasaw Nation Chokwaa website

1. What is Chokwaa?

   Chokwaa is a secure, online platform where Chickasaw citizens can search, find and apply for Chickasaw Nation programs and services in one convenient place. By creating a single profile, citizens can receive personalized recommendations, quickly see services they may be eligible for and complete guided applications with information saved to make the process faster and easier.

2. Do I need an account to use Chokwaa?

   Yes. Creating a secure account will allow you to see and browse programs and services, receive recommendations and apply directly to multiple programs and services via Chokwaa. If you do not wish to create an account, you can always browse and apply through Chickasaw.net without logging in.

3. How can I reset my password?

   If you are logged in, go to Profile & Settings > Account Information and select “Change Password.” If you are logged out, click “Forgot Password?” on the sign-in page and click the link and follow the steps sent to your email.

4. How can I find relevant programs and services for me?

   Based on your profile information, we will suggest programs and services you may be eligible for. If you want to find more programs and services, you can use the search bar, browse categories (like Education, Elders or Family & Caregiver Support) or apply filters (such as age range, location or income requirements).

5. How can I find relevant programs and services for my children or somebody else, if they do not have their own login or are not a Chickasaw citizen?

   You can find relevant programs and services for your children by using the search bar, browse categories (like Education, Elders, or Family & Caregiver Support), or apply filters (such as age range, location, or income requirements).

6. How are recommendations calculated?

   Recommendations are based on information in your profile, such as age range, education level, location, tribal affiliation and selected interests. We also consider program eligibility to surface services that may be most relevant to you.

7. What happens if I do not fill out my profile information?

   All profile fields, except those required to create an account (name, email and password) are optional for you to provide. If you prefer not to fill out your information, you can still browse and apply for services, but we cannot personalize recommendations or pre-fill applications for you. Completing your profile helps us show you more relevant programs and makes applying faster and easier.

8. Where can I get help if I am unsure or stuck while navigating the website?

   Help is available in several ways. You can call Citizen Support for 24/7 detailed assistance at Local Number: 580-757-9082 or Toll-Free: 1-833-551-0980 or email us at citizensupport@Chickasaw.net.

9. Is my information secure across all services?

   Yes. Chokwaa is built with strong security and privacy protections. Your information is stored securely and only used to process your applications and recommend programs and services within the platform. If you would like to learn more about how we secure your information, you can visit our Terms and Privacy Policy.

Applying to Programs and Services

1. Why do some applications look differently?

   We are modernizing services over time. Some services have already been updated with a simpler, more modern experience, while others are still using an earlier format. Even if a service looks different, it does not affect your eligibility, how your application is reviewed, or how decisions are made.

2. When applying to a program or service, can I save my progress and return later?

   Yes. If you are logged in and applying through one of our modernized services, you can save your application and return later to finish it. Your progress will be stored securely in your account.

3. How will I track the status of my requests or applications?

   This feature is coming soon. In the next few months, you will be able to view your past and current applications all in one place and view status updates in your Application History & Status section.

4. How will I receive updates or notifications?

   After you submit your application, you should receive a confirmation email from noreply@notify.chickasaw.net.

   If there are any updates to your application, the program or service team will contact you directly. This may include requests for additional information, updates on your status or a final decision.

5. Where can I get help if I’m unsure or stuck while completing an application?

   Help is available in several ways. You can call Citizen Support for 24/7 detailed assistance at Local Number: 580-757-9082 or Toll-Free: 1-833-551-0980 or email us at citizensupport@Chickasaw.net.

6. Why don’t I see an “Apply Now” button for some programs or services?

   Not all programs and services currently have an online application available through Chokwaa.

   You will see an “Apply Now” button only for programs that have applications available within the platform. These applications allow you to complete and submit your form directly online.

   For programs that are not yet available in Chokwaa, you will see a “Learn More” button instead. Selecting this will take you to Chickasaw.net, where you can find instructions on how to apply.

   We are actively working to bring more applications online. As updates are made, additional programs and services will become available to apply for directly through Chokwaa.

7. Why do applications look different than what I remember?

   Some applications in Chokwaa may look different because they have been recently updated to improve your experience. As part of ongoing improvements, many programs have moved to new, digital applications. These updated forms are designed to be easier to complete, with a more guided and streamlined process.

   For some applications, you may also notice that certain information is already filled in for you based on your profile. This helps reduce the amount of time and effort needed to apply.

   Because programs are being updated at different times, you may still see a mix of application styles. We will continue updating applications to create a more consistent and user-friendly experience across Chokwaa.

Account Access & Login Support

1. I am having trouble logging into my account. What should I do?

   If you are unable to log in, first double-check that you are entering the correct email address and password. Make sure Caps Lock is turned off and that there are no extra spaces before or after your email address.

   If you still cannot log in, click “Forgot password?” on the sign-in page to reset your password. If the issue continues, please contact support at 580-757-9082 or citizensupport@Chickasaw.net for assistance.

2. I forgot my password. How do I reset it?

   Click “Forgot password?” on the sign-in page. Enter the email address associated with your account and follow the instructions sent to your email.

   You will receive an email with subject line “Your ECS External ID” with your account verification code.

   If you do not receive the password reset email within a few minutes, check your spam or junk folder. If you are still having trouble, contact support at 580-757-9082 or citizensupport@Chickasaw.net for assistance.

3. I forgot the email address I used to create my account. What should I do?

   If you are unsure which email address you used, try signing in with any email addresses you may have previously used. If you are still unable to access your account, contact support at 580-757-9082 or citizensupport@Chickasaw.net. A support representative can help verify your identity and assist you in recovering your account.

4. I am not receiving the password reset email. Why?

   There are a few possible reasons:

   1. The email may have gone to your spam or junk folder, please search for an email with subject line “Your ECS External ID”

   2. The email address entered may not match the one used to create your account.

   3. There may be a delay in email delivery.

   If you have checked these and still have not received the email, please contact support at 580-757-9082 or citizensupport@Chickasaw.net for assistance.

5. My account is locked. How can I unlock it?

   For security purposes, accounts may be temporarily locked after multiple unsuccessful login attempts. Please wait a few minutes and try again or use the “Forgot Password?” option to reset your password. If you continue experiencing issues, contact support at 580-757-9082 or citizensupport@Chickasaw.net for assistance.

6. I created an account but cannot access certain features. Why?

   Some features may require you to complete additional profile information or verify your account. Make sure you have completed all required account setup steps. If you believe you should have access but do not, please contact support at 580-757-9082 or citizensupport@Chickasaw.net for help reviewing your account.

7. Can I change the email address associated with my account?

   For security reasons, this field cannot be updated here. To request a change, contact support at 580-757-9082 or citizensupport@Chickasaw.net.

8. I am seeing an error message when trying to log in. What should I do?

   If you see an error message:

   1. Double-check your login credentials.

   2. Refresh your browser and try again.

   3. Clear your browser cache and cookies. Browser-Specific Instructions:

      • Google Chrome: Go to the three-dot menu () > More tools > Clear browsing data.

      • Mozilla Firefox: Click the menu button (three lines) > Settings > Privacy & Security > Cookies and Site Data > Clear Data.

      • Microsoft Edge: Go to the three-dot menu () > Settings > Privacy, search, and services > Clear browsing data.

      • Safari (Mac): Click Safari in the top menu bar > Settings (or Preferences) > Privacy > Manage Website Data > Remove All.

      • Safari (iPhone/iPad): Open Settings > Safari > Clear History and Website Data.

   4. Try using a different browser or device.

   If the issue continues, please contact support at 580-757-9082 or citizensupport@Chickasaw.net and provide details about the error message so we can assist you more quickly.